Frequently asked questions
We work exclusively with COSTA, HOLLAND AMERICA, NCL and CROISIEUROPE ships, renowned in the cruise industry. We have chosen to collaborate with these cruise companies in order to best meet the requirements of our customers while offering a unique experience with many activities and entertainment on board the ships.
Mandatory gratuities are not included on our cruises.
During our cruises, we make stops almost every day; you can find information on these stops in the program of the cruise in question. Arrival and departure times are planned and posted in advance, giving you time to visit the ports of call. Generally the stopovers last all day, with the ship arriving early in the morning (between 7am and 9.30am) and leaving late in the afternoon (between 4.30pm and 7pm).
For your children, there are a kids club and a mini club on board, and a team is present to take care of your children throughout the day. On the program for them: activities, entertainment, everything necessary for happy and fulfilled children. All you have to do is enjoy your cruise.
CANCELLATION AND/OR MODIFICATION CONDITIONS
Cancellation or modification fees apply to all reservations. Any cancellation will be in accordance with the law, as follows:
• Up to 120 days from the date of the transaction until the date of departure of the cruise: the client will be charged a cancellation fee of 10% of the amount of the reservation or €90 per person, whichever is less.
• From 120 days to 91 days, customer will be charged a cancellation fee of 30%.
• From 90 days to 61 days, the customer will be charged a cancellation fee of 50%.
• From 60 days to 31 days, the customer will be charged a cancellation fee of 75%.
• For a cancellation less than 30 days before departure or in the event of a no-show for the flight or boarding, the customer will be charged 100%.
The cancellation of the transaction must be done in writing, by fax or by going directly to the agency. Note that you can subscribe with the agency for an additional insurance policy to cover cancellation of the trip for medical reasons or in other cases specified by this insurance.
Note that you must cover yourself with appropriate and comprehensive insurance. In the event of a claim, you will need to contact your insurance company directly. You must take out this insurance before the trip. It is also recommended that you insure your luggage. The company denies all responsibility for travelers who have not taken out insurance before the trip. In addition, each passenger is required to be examined by a doctor before the trip to determine any need for medicines and vaccines required by the countries of destination. The company takes no responsibility for this.
Any absence from a service ordered - and confirmed in writing - will result in the full charge of the customer for all the services ordered. For the sake of clarity, the same applies for all flights and cruises, regardless of the reason for non-appearance or flight delay.
The passenger should check the time frame set for each service with the supplier, including flights, cruises, hotels and car rental companies. No complaints from the passenger of not receiving adequate service due to delay on their part will be entertained by the travel agency. Delivery times for services provided by a service provider are the sole responsibility of the service provider. Any claims should be made directly with the service provider.
PASSPORT AND VISAS
It is the passenger's responsibility to bring a passport valid for at least six months from the date of the planned return. Note that the company is not responsible for travelers holding foreign or temporary passports. Passengers of foreign nationality must comply with the police, customs and health formalities of the countries visited and should contact the relevant consulates. A lack of compliance will prohibit you from being able to board or claim any refund and/or compensation. In case of doubt, the traveler must contact the company within a reasonable time frame, by telephone or in writing, in order to check whether a visa to enter the country of destination is necessary. Otherwise, the company will not be held responsible.
Embark on one of our kosher cruises to discover the Mediterranean, Iceland and many more.
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